INFORMATION AND TERMS OF PURCHASE
All pictures and paintings in Family Designs catalog can never be reproduced or otherwise used for commercial purposes without familydesign.se and respective licensors / author’s written consent.
PRODUCT STRETCHED CANVASPRINT
We print on canvas and positions it over stretcher frames. If the subject permits, then it is printed and framed so that it also goes around the edge for best results. Wedges of pine and ”ready to hang”, metal hangers are used for frames up to 60 cm wide and picture wire from 70 cm wide. The stretcher frame pine is 25 mm thick.
MADE IN SWEDEN
familydesign.se owned by familydesign AB (swedish organizationnumber: 556980-0278) and has its headquarters and manufacturing premises in Erstagatan 7 in Stockholm, Sweden. The pictures are printed on canvas, stretched on stretchers made of wood, packed and shipped from Sweden. Materials such as canvas and wood can be imported from other countries.
Prices are quoted in SEK or EURO including 25% VAT.
Deliveries to other countries outside the EU are not shown the correct price before checkout where Swedish tax will be deducted and extra freight costs are added, in addition to this, the reciever will have to pay any domestic tax, VAT and customs clearance fees. Check with your local UPS office and customs authority as appropriate.
You must be 18 years of age or have parental approval.
To complete an order, click on the ”Checkout” in your shopping cart and follow the instructions. Select payment options at checkout. Once we have received your order we will send an order confirmation via e-mail. Once the delivery has left us we will send you a shipping confirmation e-mail which also contains information to track your package.
In Sweden, we collaborate with Handelsbanken Finans and offer individuals to act against the bill. Payment terms are 14 days. In case of late or non-payment, a reminder fee of currently 60 SEK and interest at 24% per year.
At checkout, select payment option invoice. When you enter your social security number, Handelsbanken Finans a credit check and a credit check may be taken. You will be notified immediately if your application has been approved.
The basic requirements to pay by invoice are as follows:
- You are 18 years of age
- You have at least 120 000 SEK in annual income
- You have no credit history
We accept Visa, Mastercard, Maestro and American Express credit card payments.
TERMS OF DELIVERY
Our canvas prints are normally delivered within 3-5 working days. All canvases are well packed for safe transportation. Delivery within Sweden takes place at your nearest pick-up of packages with DHL. Delivery to the rest of the world is done by UPS. After a completed order on familydesign.se you will receive an email confirmation, which will contain all the details of your order, such as shipping address, the paintings you ordered and total.
familydesign.se will charge the full value of the order including other costs such as shipping and any invoice fees for uncollected shipment to cover familydesign.se materials, labour, transport and administration costs.
CANCELLATION AND COMPLAINTS
All our products have a one year warranty and three year complaintstime. The warranty and complaintstime covers defects that existed on the product upon delivery, faulty or damaged goods will be replaced without charge. When you shop with us you have no right of withdrawal according to the law on distance contracts and off premises Section 11(swedish: lagen om distansavtal och avtal utanför affärslokaler 11§), as we customize the canvas after your order.
WARRANTY AND FAULTY CANVASes
We hope you will be completely satisfied with our product but should the unexpected occur, familydesign.se has one year guarantee on all products against original defects. Defects caused by wear and tear, improper assembly or negligence will not be replaced. Our motifs are quality assured and manufactured in high quality materials in modern and efficient production facilities. The entire manufacturing process includes an integrated control step to ensure a flawless product. Despite this, we recommend that you always check the product before hanging it up on a wall to check that no manufacturing defects or damage occurred. We also wish to inform you that the images can appear to be different in tone, hue and resolution once reproduced, depending on the different displays is performance and light conditions. We can unfortunately not be liable for or held to account for differences between the image displayed on a monitor and the delivered product. Our licensors approved all subjects. Colours and framings are as per their requirements.
COMPLAINTS AND ERRORS
Should errors be detected, we ask you to urgently send documentation with a photo and a brief description to firstname.lastname@example.org and then we will normally respond within one working day with an action plan. Do not return products to familydesign.se without first contacting customer services. If the cause is a manufacturing defect or shipping damage, we will replace the item, of course, free of charge with a new one. As a consumer, you have three years to complain of an initial failure of a product. Complaints must be made within a reasonable time after discovery of the defect. If the complaint is sent after the warranty period, the purchaser must prove the error on the canvas already was present at time of delivery.
To ensure a good end result, it is important that the provided instructions are followed. We reserve the right to printing errors, errors in information and errors in specifications on any items in our catalog or on our website. Disputes concerning the interpretation or application of this Agreement shall be settled in Swedish courts.
The personal information you give us is used to process your order, fulfill our commitments and provide you with the best possible service. Your data is treated with the utmost confidentiality and will never be disclosed to third parties. If you have any questions about the information about you, you have the right to request access to the personal information we have saved on you - either to review, correct, or delete information. The Swedish company familydesign AB is responsible for the information. If you have chosen to subscribe to our newsletter, we may use your email address for marketing purposes. However, you may at any time unsubscribe.
Our payment partner, NETS AURIGA, meet the safety PCI DSS (Payment Card Industry Data Security Standard), which is a global umbrella term for mandatory security standards for handling card information, developed by the payment card industry - MasterCard, Visa, Amex and Diners. The standard applies to all who deal with payment transactions for debit and credit cards.
INFORMATION ABOUT COOKIES
SOCIAL PLUGINS USED
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